Found what you’re looking for?

Just add the items you’ve been eyeing to your cart, then click on your cart when you’re ready to checkout.

There, you can click "Log In" to log in to your account, create a new account, or check out as a guest. (We recommend creating an account if you don’t have one so you can easily keep track of your orders!). Fill out your shipping and billing information, double-check your info just to make sure everything looks good, then click “Place Your Order,” and you’re all set!

We’re currently only shipping to the continental United States and Canada.

Once you place an order, we’ll send you a confirmation email to let you know we’ve received it. We start preparing your order for shipment as soon as it’s confirmed so we can get you your items as fast as possible (generally, this takes about 1-2 business days).

Simply log in to your account, scroll down to “My Account” to easily find the status of your order. If you do not have an account, you may need to verify your email address or telephone number along with your order number to access the order details.

You will also receive a confirmation email when you complete your checkout that includes a link to the order status page. This link will allow you to track the progress of your order as it is being fulfilled.

We totally get it, you want your products as soon as you can get them (us too!), so we do our best to get your items to you in under a week, though sometimes it can take a bit longer depending on your location. Hold tight, your order will be at your doorstep before you know it!  

Delivery times will also vary depending on your preferred shipping method—take a look at our Shipping Policy page for more details.

We’ll send you a shipping confirmation email as soon as your order ships. That email will have all the information you need, including tracking details so you can keep track of your shipment. Your items are on their way to their new home!

If you did not receive a shipping confirmation email, please contact us and we will be happy to assist you.

We want your delivery to go smoothly, so make sure your delivery person can access your building to safely deliver your package. Make sure you’re at home if you request signature-required delivery, and if you’re not home, make sure there’s someone (a friend, family member, or neighbor) that can either keep an eye on your package or bring it inside for you.  

Enjoy your new items and let us know what you think, we love to hear from you!

Normally, once a shipping label has been created and a package sent out for shipment, it takes about 24 hours for the item to show movement - check back the next day after you receive your shipping confirmation, the tracking should be updated then!  

It also happens sometimes that tracking information updates more slowly as your package moves between locations, so if tracking hasn’t shown movement, the tracking information might still be catching up to your package. Check back in a few hours for an update.  

If you still don’t see movement after a couple of days, you can always contact us here, and we can look into it for you.

Sometimes, tracking numbers are updated faster than the delivery time. It happens! That just means your package is on the way and should be delivered within the next day or so.  

If you still haven’t received anything within a couple of days, contact us here so we can help you figure out what’s going on with your order.

Don’t stress, we’re here to help! Give us a call at 1-888-543-1388 or contact us here if you want to change any information on your order before we send it out for shipment. You can also easily update your information if you have an account (another reason we recommend having an account!) to avoid running into this problem in the future.

We accept payment made by VISA, MasterCard, Amex, Apple Pay, MasterCard, American Express, Discover (this applies to both debit and credit cards!), and PayPal.

Yes, taxes are automatically calculated at check-out for both US and Canadian orders. Sales taxes are calculated based on which US state or Canadian province or territory you are ordering from.  

If there are tax exemptions that apply to you, get in touch with us here!

We know how much of a headache calculating shipping fees can be, so we offer flat-rate shipping fees to make things easier for you.  

We are pleased to offer free standard delivery on all orders over $50*, while for orders totaling under $50*, we offer flat-rate shipping at $7.95. 

Expedited shipping is available at an additional cost (US: $45, Canada: $35).

*Total before all applicable taxes and any discounts have been applied

If you’re getting an error message at check-out, we recommend double-checking that the billing address on file with your bank matches your billing address as well as your CVN code. Also, make sure that your card is not expired (hey, it happens to all of us!).  

If you’ve checked all this information and your card is still getting declined, you might need to call your bank just to make sure your information is up-to-date and your card is still valid. Still not working? Contact us here!

We start preparing your order soon after receiving it to get your items to you as quickly as possible, so please reach out to us at 1-888-543-1388 or contact us here if you’ve changed your mind. We will do our best to change or cancel your order, depending on the situation.  

Once an item has shipped it can’t be changed or canceled, but you can always return it if you wish. Go to our Shipping And Returns page for more information.

Sorry about that! Sometimes mistakes happen; we might have had to cancel your order because the item is no longer available, the price is invalid, or there was an error with the payment.  

When fraudulent activity is suspected, we might have to refuse your order—we’ll reach out to you to confirm you actually placed the order in this case.  

If you have any questions about this, contact us here!

We want you to love your new items, so if you’re not 100% satisfied with an item you can return it. 

Most new, unopened merchandise sold on Globe-Electric.com can be returned within 30 days of receipt of order unless otherwise noted, and must:

• must have a RGA (Return Goods Authorization) Number
  
• must be in original, “like-new” condition (no modifications or alterations have been made including cut or trimmed wiring)
  
• must have complete original packaging including all accessories, hardware, and installation guides or manuals.
  

An RGA is initiated by calling Customer Service at 1-888-543-1388 or by sending us an email at info@globe-electric.com. 

Please keep all product packaging and the shipping box.

Please note that original shipping charges are nonrefundable, and that the customer is responsible for all return shipping costs and any surcharges.

Contact us at 1-888-543-1388 or message us here about any returns or exchanges. You can also go to our Refund Policy page for more information.

Oh, no! Sorry about that! We do our best to pack your order carefully to ensure everything is there and in top condition, but accidents happen sometimes.

If the you received an item that was damaged in transit, is defective, or is missing parts, or a wrong order was received as a result of a Globe-Electric.com error, we will replace the effected order at no cost to you including any shipping fees.  Refunds will not be offered in these instances.

If you’ve noticed a missing or defective item in your shipment, give us a call at 1-888-543-1388 or contact us, we’re here to help. We can ship out replacements and you can return damaged goods totally free of charge.

To initiate an approved replacement order, please call 1-888-543-1388 or send us an email at info@globe-electric.com no later than 30 days of receiving your order.

Need more information? Click here to read our Refund Policy page.

All of our products have warranties that will vary depending on the product type - check out the product page, scroll down, and click “Product Documentation.” You’ll be able to see the warranty information there, or you can also find it on the packaging or instruction manual you received with your shipment.

Still can’t find the warranty information? Contact us, we’ll help you find that information!

You can easily find the dimensions and technical specifications of any item by clicking on the product you wish to order, scrolling down the page, and clicking on the “+” next to “Dimensions” or “Technical Specifications.” Here you’ll find all the information you need to make sure what you found will fit right where you want it.

See something you love but can’t buy? We’re sorry about that, we know how disappointing that can be! We do our best to replenish stock as quickly as possible, so check back and hopefully it’ll be ready and waiting for your home!

Of course! We want you to enjoy your products for years to come, so replacement parts and hardware are available for purchase for certain products.

Please contact us for more information.

We’re here to help! Contact us here and we’ll be happy to assist with any questions you have.

Please view our dedicate Smart Home FAQ section to find answers to commonly asked questions regarding device setup and use: Smart Home FAQ