Why can’t I configure my Globe Suite devices to the network? How can I get connectivity?

  • Ensure your phone is connected to a 2.4 GHz Wi-Fi.
  • NOTE: Globe Suite devices only support 2.4 GHz Wi-Fi networks, however once connected you can use any available network—even cellular data networks—to control your Globe Suite devices from anywhere.
  • Make sure your phone and device are as close to your router as possible.